Node OneManual
Node One
Help from Reef Research Labs

Node One Support

Bring the right system details so support can help quickly.

Last updated 2026-08-31

Before you contact support

  1. 1

    Check troubleshooting

    Use the symptom-first page for power, Wi-Fi, equipment, readings, restarts, and sync.

  2. 2

    Open About

    On Node One, go to Node > About.

  3. 3

    Record two details

    Note the Node OS version and System ID.

  4. 4

    Describe the symptom

    Include what you saw, when it began, and the exact equipment model involved.

Open troubleshooting

Work through the safest checks first.

Contact Reef Research Labs

Email Node One support with the prepared details. Do not send passwords, pairing codes, or network credentials.

support@reeflaboratory.comNode One product and technical support.

Permanent manual address

For future reference, bookmark node-one.app/manual. It remains the preferred customer-facing documentation address even while this edition is hosted on the Reef Trak website.